MEPCO Helpline Number 2026 | Complaint, Contact & Customer Care Guide
MEPCO consumers may experience different electricity-related problems, including power outages, low or high voltage, load shedding, incorrect billing, meter faults, transformer issues, damaged lines, meter-reading concerns, or delays related to new connections. Knowing the correct MEPCO helpline and complaint channels can help consumers report these issues and seek assistance from the relevant department.
In this guide, we explain the available ways to contact MEPCO for electricity complaints and customer support. You can learn how to submit a complaint through the online CCMS complaint system, contact your local MEPCO subdivision, and use customer facilitation services for assistance with billing, supply, meters, connections, and other electricity-related matters.
We also cover MEPCO complaint and helpline channels, emergency reporting options, and escalation routes that may be useful when an issue is not resolved through the initial complaint process. Using the appropriate channel and providing accurate information such as your reference number, consumer details, and complaint description can make it easier for the concerned department to identify and process your request.
When Should You Contact MEPCO Helpline?
MEPCO consumers may need customer support for a wide range of electricity-related problems. These can include power outages, feeder faults, load shedding, low or high voltage, transformer problems, damaged poles or lines, billing errors, meter issues, payment-status problems, and delays related to electricity connections.
Consumers with solar or net-metering systems may also contact MEPCO when they experience problems related to meter readings, electricity export, or other technical issues. Similarly, if a bill continues to appear unpaid after a successful payment, contacting the relevant support channel can help clarify the payment status.
Knowing the available complaint channels makes it easier to report an issue and provide the required information to the concerned department. Common reasons for contacting MEPCO customer support include:
- Electricity outage, feeder breakdown, or shutdown
- Load shedding or supply-related inquiries
- Low-voltage or high-voltage problems
- Transformer faults or damaged electricity poles
- Fallen or exposed electrical wires and other safety emergencies
- Incorrect, excessive, or duplicate electricity bills
- Meter faults, burnt meters, or incorrect meter readings
- New connection or demand notice inquiries
- Net-metering-related problems
- Bill payment or payment-status issues
- Other electricity supply and customer-service complaints
When contacting MEPCO or visiting a Customer Facilitation Center, keep your CNIC and latest MEPCO electricity bill available when applicable. Your Reference Number, Customer ID, meter details, and contact information may also be required to verify the account and process the complaint.
MEPCO Complaint & Customer Support Channels
MEPCO consumers can use different channels to report electricity problems and request customer assistance. Depending on the type of issue, you may contact the electricity helpline, submit an online complaint, or approach the relevant MEPCO office or customer facilitation facility.
Below are some of the commonly used complaint channels and how they work.
National Electricity Helpline (118)
118 is the national electricity complaint helpline used for reporting electricity-related issues to the relevant distribution company. Consumers can use the helpline to report problems such as supply interruptions, billing concerns, meter issues, and other electricity-related complaints.
When contacting 118, keep your MEPCO Reference Number or other consumer information available. The operator may ask for account details and information about the problem so that the complaint can be recorded and forwarded to the appropriate department.
After a complaint is registered, consumers should keep the complaint or ticket number provided during the process. This reference can be useful when checking the progress of the complaint or following up with MEPCO.
Response and resolution times can vary depending on the nature of the complaint, location, technical requirements, and workload of the concerned department. Therefore, consumers should avoid relying on a fixed response time and instead use the complaint reference for follow-up.
How to Register a Complaint Through the CCMS Online Portal
The Customer Complaint Management System (CCMS) provides an online channel for submitting electricity-related complaints. It can be useful for consumers who prefer registering a complaint online rather than visiting a MEPCO office.
When submitting a complaint, provide accurate consumer information and clearly describe the problem. Depending on the complaint category, you may need details such as your Reference Number, Customer ID, contact information, and the location or nature of the issue.
After submitting the complaint, save the tracking or complaint reference number provided by the system. You can use this information for future follow-up and to check the progress of your complaint where the relevant tracking facility is available.
- Verify your consumer information: Enter the required account details so the system can locate your MEPCO consumer record. Once your information is verified, the available account details will be displayed.
- Complete the complaint form: Enter the required information, which may include:
- Mobile Number
- Nearest Landmark or Location
- Complaint Category
- Complaint Type
- Complaint Description
- Submit the complaint: Review the information you entered and click the “Register Complaint” button to submit your request.
- Save your tracking ID: After the complaint is successfully registered, the system provides a Complaint Tracking ID or Ticket Number. Keep this number safe because it can be used to check the complaint status and follow up when necessary.
How to Track Your MEPCO Complaint Status
After registering a complaint through CCMS, you can use the available tracking facility to check its progress. Your complaint can generally be searched using either your MEPCO Reference Number or the Complaint Tracking ID (Ticket Number).
1. Track Complaint by Reference Number
Open the CCMS Complaint History page and enter your 14-digit MEPCO Reference Number. Submit the required information to view the available complaint history and status associated with your consumer account.
If a complaint is listed, review its current status and any available details. Keep your complaint reference or ticket number for future follow-up if the issue has not yet been resolved.
2. Track Complaint by Tracking ID (Ticket Number)
Open the CCMS Complaint Tracking page and simply enter the Complaint Tracking ID (Ticket Number) that you received when you registered your complaint. After submitting the tracking ID, the system will display the latest status and progress of your complaint.
MEPCO Main Helpline Numbers
MEPCO consumers can use several complaint and customer-support channels for electricity-related issues, including billing problems, supply interruptions, meter faults, and service inquiries. The following numbers are commonly associated with MEPCO customer support, but consumers should verify contact details through official MEPCO channels before relying on them for urgent matters.
1. Toll-Free MEPCO Helpline Number
0800-63726
This number is commonly listed as a MEPCO customer-support and complaint contact. Consumers can use it for general electricity complaints, billing concerns, and service-related inquiries.
When calling, keep your Reference Number or Customer ID available so your consumer information can be identified more easily.
2. MEPCO Complaint & Emergency Contact
061-9220198
This number is also used for MEPCO customer and complaint-related communication. Consumers may use the relevant MEPCO support channel to report electricity supply problems, technical issues, or other urgent concerns.
For immediate electrical hazards, such as fallen or exposed live wires, keep a safe distance and report the situation through the appropriate emergency complaint channel rather than approaching the damaged equipment.
MEPCO Head Office Contact Details
For matters requiring further assistance from MEPCO’s central administration, consumers may need to contact the MEPCO Head Office in Multan.
Previously listed Head Office contact numbers include:
- 061-9220198
- 061-9220313
- 061-9220314
- 061-9220315
Contact availability and departmental responsibilities can change, so consumers should confirm the relevant number before making an escalation.
For routine complaints, it is generally useful to register the issue through the normal complaint system first and keep the complaint or tracking number for follow-up.
MEPCO CEO Office Contact
If a complaint remains unresolved after being reported through the appropriate customer-service channels, consumers can use the applicable escalation process within MEPCO.
The number 0333-6142149 has been published in some MEPCO-related contact information as a CEO Office contact. Because senior-official contact details can change, verify the number through an official MEPCO source before using it for an escalation.
Consumers should provide their existing complaint or ticket number when escalating an unresolved matter rather than submitting the same complaint repeatedly through different channels.
MEPCO District & City Customer Service Center Numbers
MEPCO operates customer-service facilities across its service area. The following numbers have been listed for several major districts and cities:
| District / City | Contact Number |
|---|---|
| Multan | 061-9220198 |
| Muzaffargarh | 066-9200065 |
| Dera Ghazi Khan | 064-9239229 |
| Bahawalpur | 062-9250102 |
| Rahim Yar Khan | 068-9230160 |
| Vehari | 067-3360282 |
| Sahiwal | 040-9200305 |
| Bahawalnagar | 063-9239031 |
Important: Local customer-service numbers and office arrangements may change. If a number does not connect or you cannot find the correct contact for your district, use the main MEPCO customer-support channel or visit the relevant MEPCO office for updated information.
MEPCO’s service area also includes districts such as Khanewal, Lodhran, Layyah, and Pakpattan, among others.
MEPCO Sub-Division Office Helpline Number
Your local Sub-Division Office can be useful when a complaint requires field-level assistance or an inspection. If you do not know the contact number of your nearest subdivision, contact MEPCO customer support and provide your Reference Number, address, and area details.
Once you identify the appropriate subdivision, save its contact information for future electricity-related complaints and follow-ups.
Escalating an Unresolved Electricity Complaint
If your complaint has already been submitted to MEPCO but remains unresolved, keep your original complaint number or tracking ID and use it when requesting an update.
If the issue is not resolved through the distribution company’s complaint process, consumers can also use NEPRA’s Consumer Complaint Management System. NEPRA’s current system allows consumers to register and track electricity-sector complaints.
NEPRA’s complaint process also asks whether the consumer has already lodged the complaint with the concerned distribution company, so keeping evidence of your earlier MEPCO complaint can be important.
Related Guides
If your issue is related to billing, tariff, payment, or bill calculation, you can also explore our related MEPCO guides:
- MEPCO Bill Online — Check your latest electricity bill and consumer information.
- MEPCO Bill Payment — Learn about online and offline payment options.
- MEPCO Tariff Rates — Understand tariff categories, unit slabs, taxes, and bill charges.
- MEPCO Bill Calculator — Estimate your electricity bill based on consumption and applicable charges.
- MEPCO New Connection — Learn about the new electricity connection application process and Demand Notice.
- MEPCO MIS — Read about the MEPCO Management Information System and its role in internal billing and operational processes.
Conclusion
MEPCO consumers have several options for reporting electricity-related problems, including the 118 national electricity complaint channel, CCMS, MEPCO customer-support contacts, local offices, and escalation channels. PITC documentation describes 118 and CCMS as channels through which customers can register complaints and obtain information about issues such as billing and load shedding.
Whether you are dealing with a power outage, billing problem, meter fault, voltage issue, connection delay, or another service concern, keep your Reference Number, Customer ID, and complaint tracking information available when contacting MEPCO.
For complaints that remain unresolved after approaching the distribution company, NEPRA also provides an online complaint-management system for electricity consumers.
Frequently Asked Questions (FAQs)
What is the MEPCO toll-free helpline number?
The commonly listed MEPCO toll-free customer-support number is 0800-63726. Verify the current number through an official MEPCO source before relying on it for an urgent complaint.
How can I register a MEPCO complaint?
You can report a complaint through the 118 electricity helpline, the CCMS online system, or the relevant MEPCO customer-service office. PITC documentation identifies 118 and CCMS among the complaint-registration channels used by electricity distribution companies.
What is the difference between 118 and CCMS?
118 is a telephone-based electricity complaint channel, while CCMS is a centralized online complaint-management system that supports complaint registration, tracking, and resolution workflows.
What information should I keep ready before contacting MEPCO?
Keep your Reference Number or Customer ID, latest electricity bill, contact number, and relevant consumer information available. For some complaints, additional identification or supporting documents may be required.
How can I track my MEPCO complaint?
Use the complaint or tracking number provided when your complaint was registered. CCMS provides complaint-management and tracking functionality.
How long does MEPCO take to resolve a complaint?
There is no single resolution time for every complaint. The timeframe can depend on the complaint category, technical requirements, field conditions, and the responsible department. Avoid relying on a fixed 5–10 minute response claim.
What should I do if my MEPCO complaint is not resolved?
Keep your complaint or tracking number and follow up with the relevant MEPCO office. If the matter remains unresolved after approaching the distribution company, you can use NEPRA’s Consumer Complaint Management System where applicable. NEPRA’s system specifically provides facilities for registering and tracking consumer complaints.
Do I need to visit a MEPCO office to register a complaint?
Not necessarily. Complaints can be submitted through available telephone and online channels, including 118 and CCMS. A physical visit may be necessary when the issue requires documents, inspection, or in-person assistance.
What types of complaints can I report to MEPCO?
Common complaints include power outages, load shedding, voltage problems, transformer faults, meter issues, billing errors, payment problems, connection-related delays, and other electricity-service concerns.
Is there a separate system for net-metering complaints?
Net-metering consumers have dedicated complaint options through NEPRA’s complaint system for certain net-metering matters. NEPRA currently provides a specific net-metering complaint form that requests information such as the Reference/Consumer Number, sanctioned load, distribution company, and complaint details.
What if I don’t know my nearest MEPCO Sub-Division Office?
Contact MEPCO customer support and provide your Reference Number and area/location details. The relevant office or customer-service channel can help identify the appropriate subdivision.
Will I receive a complaint number after registering a complaint?
A complaint reference or tracking number is used by the complaint-management process for follow-up and tracking. Keep this number safely after registration because it can be required when checking or escalating your complaint.